Shipping policy
We want your LenoRise order to reach you quickly and without surprises. Here’s how shipping works.
Where we ship
We currently ship to addresses within the United States only.
Processing time
Orders are processed within 24–48 business hours, excluding weekends and US public holidays.
Estimated delivery time
Once your order ships, delivery usually takes 3–9 days. During busy periods, such as Black Friday, the holidays and major sales, or if there are carrier delays, it may take a few extra business days.
Shipping rates
- Free Shipping on orders of $65 or more
- Standard Shipping: $6.90 on orders under $65
- USPS Priority Express: $9.84
Your shipping options and final cost are shown at checkout before you pay.
Order tracking
When your order ships, you’ll get a confirmation email with your tracking number. You can also track your order anytime on our Track Order page.
Lost or stolen packages
If your tracking shows “Delivered” but you can’t find your package, first check with neighbors and your local post office or carrier. If it still hasn’t turned up, email us at lenorise.support@gmail.com and we’ll help you file a claim with the carrier. LenoRise is not responsible for packages marked as delivered, but we’ll do our best to help.
If your package is confirmed lost in transit, meaning before it’s marked delivered, contact us and we’ll work with you to make it right.
Incorrect address
Please double-check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, or because it wasn’t picked up, reshipping costs are the customer’s responsibility. If you notice a mistake, email us as soon as possible. We can update the address if your order hasn’t shipped yet.
Contact us
Questions about your order or delivery? We’re here to help.
- Email: lenorise.support@gmail.com
- Website: lenorise.com
- Support hours: Monday to Sunday, 9 AM – 7 PM
- Response time: within 24 hours
